IKEA opened its first permanent showroom in 1953. And by 1965, it had opened a 500,000 sf flagship store on the outskirts of Stockholm.
Supposedly, the inspiration for this new store was Frank Lloyd Wright’s Guggenheim Museum in New York. Inspired by its continuous looping design, IKEA wanted to create a real-life version of its well-known catalog. This led to the current maze-like design where you wander through staged living spaces and get excited to buy lots of things.
However, as IKEA began to open in more urban locations it actually started doing away with this prototypical design. The thinking, which seems perfectly reasonable, was that mazes weren’t appropriate for smaller and more urban locations. These customers would want to pop in, quickly get what they need, and then leave.
But it turns out they were wrong. Their customers are telling them the opposite: they still want mazes. In other words, they want a curated experience that helps them figure out what to buy. According to IKEA: “People buy more when they are shown more.” Sounds right. And so IKEA is now working to make its urban stores more, you know, maze-like.
The company has already done this in cities like Vienna and Paris, and apparently it consistently leads to higher sales. It’s a good reminder that (1) humans are still humans regardless of where they live and (2) if you want people to visit and linger in your physical store, it’s good practice to curate experiences.
P.S. I love IKEA.
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