The built environment is the environment that we create around ourselves. Signs are a part of that.
Seth Godin recently posted this sign on his blog:

It was seen at LaGuardia Airport.
He then asked a few pertinent questions, dissecting the signs intent. Finally, he suggested the following reword:
Hi. To keep this terminal clean, it’s closed to visitors from midnight until 4 a.m. every night. Ticketed passengers are always welcome.
Which one do you prefer?
Which one is clearer?
Which one speaks to you with empathy?
Dan Pink would call the reword: emotionally intelligent signage.
“As the manufacture of storefront signage becomes increasingly standardized,” says a circular from Berlin’s Buchstabenmuseum, “the tradition of idiosyncratic signs created by skilled craftspeople, reflecting regional differences and a firm’s unique character, is dying out.”
The above quote is from this Globe and Mail article talking about the lost art of sign making and about an exhibition that starts today (until January 27) in Montreal at the Media Gallery of Concordia University’s Communication Studies and Journalism Building. It is called Tel Quel / As Is and it is by the Montreal Signs Project.
Cities all around the world are facing a decline in distinctive local signage, which is not all that different than the decline in regional architecture. We are living in a global village.
Montreal has responded with the above project. Berlin has responded with the Buchstaben Museum (letter museum). And here in Toronto, Mark Garner of the Downtown Yonge BIA has been trying to convert one of our laneways into a haven for restored Toronto neon signs. Great idea.
It can be challenging to repurpose old signs. There are often issues of appropriateness and scale. Sometimes a new or renovated building looks good with its old signage. But in other cases – and perhaps more often than not – it wouldn’t. So then what do you do with it?
Still, it behooves us to try. Signs, like buildings, are a snapshot of a moment in time. They are part of the environment that we create for ourselves. They are part of our history.
I woke up this morning in the City of London, Ontario, to a parking ticket. Apparently, I had committed an infraction by parking between the hours of 3:00 am - 5:00 am.
Here’s what the sign looked like, directly in front of my car. There were no other signs nearby other than one at the end of the street telling me where the parking area stopped.
Perhaps I’m missing something, but based on the signage provided, there’s absolutely no way for me to know that parking is not permitted between the precise hours of 3:00 am and 5:00 am. And truthfully, this seems like an odd set of hours to want to enforce.
If there were some feasible way for me to fight this ticket, I would. But since cities make this purposely difficult, I’m just going to pay it. Even though I feel like fighting it out of principle.
But this post isn’t for me to complain about a parking ticket.
When I got the ticket this morning, it reminded me of a “theory” that someone once told me at an Urban Land Institute conference a few years back in Washington D.C. I actually can’t remember who it was, but the idea was that you can tell how global a city is by the quality of its signage and wayfinding signage.
I’m intrigued by this proposition because, if you think about it, a city unaccustomed to receiving outsiders has less of a need for quality signage. As a local, you begin to create your own mental map of the city and you intuitively start to understand what’s allowed, such as where you can park. The importance of good signage somewhat diminishes.
But outsiders are coming with no understanding. They’re looking for directions and instructions. So you should make sure that your city is giving it to them. However, at the same time, there are lots of big global cities, such as New York, which are or were notorious for bad signage. So signage quality is probably not perfectly correlated with globalization.
Regardless, signage matters. It’s one of the ways in which a city talks at you and others. How clearly does your city communicate?
The built environment is the environment that we create around ourselves. Signs are a part of that.
Seth Godin recently posted this sign on his blog:

It was seen at LaGuardia Airport.
He then asked a few pertinent questions, dissecting the signs intent. Finally, he suggested the following reword:
Hi. To keep this terminal clean, it’s closed to visitors from midnight until 4 a.m. every night. Ticketed passengers are always welcome.
Which one do you prefer?
Which one is clearer?
Which one speaks to you with empathy?
Dan Pink would call the reword: emotionally intelligent signage.
“As the manufacture of storefront signage becomes increasingly standardized,” says a circular from Berlin’s Buchstabenmuseum, “the tradition of idiosyncratic signs created by skilled craftspeople, reflecting regional differences and a firm’s unique character, is dying out.”
The above quote is from this Globe and Mail article talking about the lost art of sign making and about an exhibition that starts today (until January 27) in Montreal at the Media Gallery of Concordia University’s Communication Studies and Journalism Building. It is called Tel Quel / As Is and it is by the Montreal Signs Project.
Cities all around the world are facing a decline in distinctive local signage, which is not all that different than the decline in regional architecture. We are living in a global village.
Montreal has responded with the above project. Berlin has responded with the Buchstaben Museum (letter museum). And here in Toronto, Mark Garner of the Downtown Yonge BIA has been trying to convert one of our laneways into a haven for restored Toronto neon signs. Great idea.
It can be challenging to repurpose old signs. There are often issues of appropriateness and scale. Sometimes a new or renovated building looks good with its old signage. But in other cases – and perhaps more often than not – it wouldn’t. So then what do you do with it?
Still, it behooves us to try. Signs, like buildings, are a snapshot of a moment in time. They are part of the environment that we create for ourselves. They are part of our history.
I woke up this morning in the City of London, Ontario, to a parking ticket. Apparently, I had committed an infraction by parking between the hours of 3:00 am - 5:00 am.
Here’s what the sign looked like, directly in front of my car. There were no other signs nearby other than one at the end of the street telling me where the parking area stopped.
Perhaps I’m missing something, but based on the signage provided, there’s absolutely no way for me to know that parking is not permitted between the precise hours of 3:00 am and 5:00 am. And truthfully, this seems like an odd set of hours to want to enforce.
If there were some feasible way for me to fight this ticket, I would. But since cities make this purposely difficult, I’m just going to pay it. Even though I feel like fighting it out of principle.
But this post isn’t for me to complain about a parking ticket.
When I got the ticket this morning, it reminded me of a “theory” that someone once told me at an Urban Land Institute conference a few years back in Washington D.C. I actually can’t remember who it was, but the idea was that you can tell how global a city is by the quality of its signage and wayfinding signage.
I’m intrigued by this proposition because, if you think about it, a city unaccustomed to receiving outsiders has less of a need for quality signage. As a local, you begin to create your own mental map of the city and you intuitively start to understand what’s allowed, such as where you can park. The importance of good signage somewhat diminishes.
But outsiders are coming with no understanding. They’re looking for directions and instructions. So you should make sure that your city is giving it to them. However, at the same time, there are lots of big global cities, such as New York, which are or were notorious for bad signage. So signage quality is probably not perfectly correlated with globalization.
Regardless, signage matters. It’s one of the ways in which a city talks at you and others. How clearly does your city communicate?
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