At the beginning of this year, Brian Chesky, who is cofounder and CEO of Airbnb, took to Twitter to ask about what products, features, and/or services the company should launch this year. The thread is filled with all sorts of interesting ideas and suggestions, as well as many responses from Brian confirming the things that Airbnb is already working on, and so here it is:
If you’re not a Twitter person or don’t feel like going through the entire thread, you can also check out this highlight summary from Skift. They went through and curated the ones that they liked. Some of the common suggestions included tools for co-living and remote working, tools for families and larger groups (like being able to cluster bookings in a particular area), and tools that help you meet locals and other guests.
There were also a number of suggestions around a full blown travel advisory business, as well as property management services that could help small landlords service and maintain their places. This one seems pretty compelling to me because if your goal is to get as many places/hosts as possible, you probably want to make it as easy and frictionless as possible.
It also helps to solve the operating scale problem that is inherent with most short-term rentals. If you’ve got one property, it can be costly to manage. But if you’re Airbnb and you have lots of listings in a particular submarket, then you have some economies of scale. Then again, they’re in about 100,000 cities. So maybe that’s a lot to manage. And maybe it’s too hotel-like for a company that is facing regulatory headwinds.
Do you have any thoughts on what Airbnb should launch this year?
Would be interesting to see some sort of concerted support/effort from Airbnb to encourage the creation of new housing supply. Not sure what that looks like, but perhaps some kind of investment and technical support, or more proactively linking up with and encouraging housing developers in key markets would be interesting.