Its reputation is, of course, true. Tokyo is a neat and clean city, especially given its scale. And everyone seems to be bought into it, because they don’t even have public garbage cans. I don’t exactly know how you instil this into the culture of a place, but I think it goes along with the overall pride they seem to take in their work and the commitment to quality. How you do anything is how you do everything.
Without fail, every time you sit down at a restaurant, the first thing you will receive is a moist towel to clean your hands. It’s a super simple and welcome gesture. Why not clean your hands before you eat?
Everything has a place. Receipts are handed over in trays. Restaurants have baskets at each table so you don’t have to put your bag on the floor. Hangers are provided so you don’t throw your jacket on the back of your chair. And the list goes on. It’s orderly and civilized.
Our toilets are in the stone ages. You’re not going to get yourself clean with just paper. You need a comfortable warm seat and highly adjustable jets of water. I never fully appreciated this need before the trip, but now I’m a true believer. It’s time for a new toilet.
Lots of people still wear masks in Japan, and across Asia. Unselfishly, people do this when they themselves are sick and want to protect others from their germs. It’s a practice that I had hoped would stick in the Western world following the pandemic. But it did not.
Convenience stores (7-11, Lawson, Seicomart, etc) are everywhere and they’re actually good. You can have a decent meal at any of them. We need to up our game. As North American cities relax their zoning to allow more small-scale retail in residential neighborhoods, I also hope that, generally, we see a stronger culture of “going to the corner store."
Tokyo cares deeply about art, architecture, design, and fashion. There’s a culture of investing in all of it, and you see it clearly across the city. I mean, look at their public toilets, many/most of which have been designed by a celebrated architect.
There’s also a high willingness to experiment and be playful with the built environment, including domestic architecture. Many people seem to design their homes around what they want, as opposed to what might broadly appeal to most people in the market. (This is a topic we’ve spoken about before.)
Alongside all of this, I find that there’s a cartoon quality to a lot of the aesthetics in Tokyo. You see this in the graphic design, the design of everyday objects, and, of course, all the actual cartoons and anime you see everywhere. It makes the city feel very playful at times.
Tokyo is very much a vertical city, as opposed to just a city with tall buildings. There are buildings all over the place with retail uses located on some hidden upper floor and where you need to queue for an elevator to access it. There’s no shortage of evidence to suggest that this “only works in Asia”, but maybe it could work in more places than we think. Oftentimes our land use policies limit the amount of commercial floor area in mixed-use zones. But why even bother? Let the market determine what’s viable.
Finally, and we talked about this last week, Tokyo is a city that is clearly oriented around rail. And it’s the only way that a city of this size could operate as beautifully as it does. This isn’t new information, but it remains my number one takeaway. Because Tokyo is an easier city to get around than Toronto. In fact, we found ourselves not wanting to take Ubers because rail was actually faster, cheaper, and more convenient. That’s a testament to the power and efficiency of rail.
