
One of the least understood aspects of self-driving cars is the extent and capacity to which they rely on remote assistance operators (RAOs).
When a self-driving car finds itself confused in an uncertain or tricky situation (like when one rolled into an active shootout), there are typically two safety valves. The first is a manual override, where someone like a first responder might jump into the front seat and take control of the steering wheel. And the second is assistance from a remote operator.
If the car gets confused, a human can tell it, "Hey, you, follow this path." But how often is remote assistance being called upon? And who is actually responding on the other end? Apparently, the answer is, "I don't know."
According to a recent report from Senator Ed Markey, every major AV company refuses to disclose how often they rely on an RAO. And in the case of Waymo, they rely on overseas operators in places like the Philippines.
This has led to new proposed legislation that would, among other things, limit the number of vehicles that a single RAO can oversee, mandate that the RAO be located in the US, and require the humans to hold a local driver's license. You know, so they're sure to know the rules of the road.
There's a lot to figure out, and it seems a bit messy. But that's what it takes. As one would expect, this is par for the course when you're trying to rewrite urban mobility.
Cover photo by Leo_Visions on Unsplash

We’ve been talking about the merits of congestion pricing for as long as I’ve been writing this blog. But it remains politically unpopular, despite the overwhelming evidence that it consistently does what it’s supposed to do: it reduces congestion, shortens commute times, improves air quality, and raises money for alternative modes of transport, among other things.
The status quo bias is strong, but right now we have an opportunity. Self-driving cars are in the midst of shifting the mobility landscape, and there’s a growing belief that (1) roads are going to need to be more accurately priced to deal with the surge in demand, and (2) this is a moment in time that grants us the opportunity to do it. Here’s a recent tweet by Chris Spoke of Toronto Standard that makes this point and that I agree with.
The basic idea behind point number two is that many voters don’t like the idea of a congestion charge for themselves, but will probably mind a charge on robot cars a lot less — both because they are robot cars and because there are relatively few of them on the road today. However, at some point, robot cars will form the majority of vehicles on the road, so now would be a good time to establish new practices.
What do you think?
Cover photo by Minku Kang on Unsplash

If you have a long, painful, soul-crushing commute, Tesla has a solution for you: Full Self-Driving (their autonomous, but still supervised, self-driving technology). And it makes sense that Tesla would position its product in this way. A great deal of our built environment (the vast majority of it in some geographies) has been designed around the car. We are dependent. And this is an obvious solution to its negatives.
To be clear, I'm excited about autonomy, which is why it's a frequent topic on this blog. But the urbanist in me can't help but think that positioning it in this way is in some ways a solution to the wrong problem. Here's an alternative solution: live and work in a walkable, transit-oriented community.
Imagine, for instance, pitching this Tesla positioning to a Tokyoite. Tokyo is reported to have the highest railway modal split in the world. According to some measurements, only something like 12% of trips in the city are done by car. So if you said, "FSD is the solution to your long and boring commute. Now you can just sit, relax, read a book, do work, or play on your phone!" it wouldn't be a stretch to imagine Tokyoites saying that they already do this on a train.
Of course, Tokyo is a unique place, and there are lots of car-dependent cities where there is simply no other practical option. I also recognize that housing attainability is a major driver of sprawl. In these cases, FSD represents a meaningful quality-of-life upgrade.
Again, I support this happening, but at the same time, I worry about it placating us into thinking that we've solved one of the major negatives of urban sprawl. Yes, you have to sit in a car for two hours each day, but now you're not actually driving. Isn't that, like, so much better? In a best-case scenario, we maintain the status quo when it comes to our built environment. And in the worst-case scenario, it leads to even more sprawl.
This is an open question that we have on this blog: To what extent will self-driving cars increase our willingness to commute? Historically, new mobility technologies have promoted urban sprawl because they allowed us to travel greater distances in the same amount of time. Consider streetcar suburbs and then our car-oriented suburbs.
A big part of the AV argument is not that they will solve traffic congestion (they won't); it's that they will make your commute suck a lot less, and in an even rosier scenario, become a kind of "third space" where people work, relax, or whatever. This, in turn, will make sprawl more widely palatable.
But the more I think about this, the less I believe it. Marchetti's Constant tells us that humans have generally maintained a consistent "time budget" for commuting irrespective of the technology being used. Will this time really be different?
On the flip side, there are many who would argue that urban sprawl is a natural market outcome. Not everyone wants the "utopian, socially-engineered dream" that urbanists and YIMBYs like me want. And this is a fair response. I believe in individual freedoms. Give people housing options (we're very bad at this) and let them choose where they want to live.
But we should acknowledge the tradeoffs. Traffic congestion is a clear byproduct of urban sprawl and land-use patterns that leave no other practical option for getting around. Complaining about traffic is complaining about sprawl. One more lane or cars that drive themselves have not been shown to change this relationship.
Sprawl also contributes to greater loneliness and declines in happiness. In 2000, Robert Putnam argued in his book, Bowling Alone: The Collapse and Revival of American Community, that, roughly speaking, every 10 minutes of additional travel time leads to a 10% reduction in social connections. We spend less time with our families, friends, and communities.
There's little doubt that self-driving cars will make commutes more tolerable. But perhaps that's not ambitious enough.
