[youtube https://www.youtube.com/watch?v=NMacTuHPWFI?rel=0&w=560&h=315]
Earlier this week on the day before April Fools’, Amazon launched two new services. The first was called Amazon Dash (see above video) and the second was called Amazon Home Services. The entire internet seemed to think that Dash was actually an April Fool’s joke, but it turns out it’s not. In fact, it’s actually an incredibly smart product.
The way it works is simple. Each branded Dash Button is about the size of a pack of gum. You mount it in, on, and near things that you replace on a regular basis, such as laundry detergent, coffee refills, and so on. Then all you have to do is push the button and your order gets sent to Amazon. Shortly after the product arrives at your door. I say “shortly” because you can be certain that Amazon’s goal is to make that time frame as short as physically possible.
I don’t know about you, but I could definitely see myself using this product. There are a number of essentials – such as laundry detergent and toilet paper – that I just hate shopping for. I have to create reminder appointments in my calendar just so I don’t forget. In fact, I did that today and I still forgot to pick everything up on my way home (my phone died).
But what’s even more interesting about Dash, I think, is that it increases the threat to brick-and-mortar retailing and, more specifically, big box stores. Because if same day and same hour delivery is a big threat to big box stores, just imagine one button and same hour delivery. And, is it only a matter of time before something like this comes to Apple Watch? It seems like the right medium for it.
Isn’t it interesting how something that most people believe is a silly joke could actually turn out to be a huge innovation? I try to always remain open minded. Sometimes it’s hard. But it’s good practice.
This month’s issue of Monocle is centered around fashion, style, and retail. And one of the most interesting pieces is a report on small retail spaces.
The argument (which you can read in the preface shown above) is that micro retail spaces are incredibly important for entrepreneurship and urban vitality. Because if all a city has is large retail spaces, then you’re creating impossible barriers for new retail startups. The rents simply become too high.
It’s on page 79 in case you have this month’s issue or want to go pick it up.
After reading the article, I immediately thought of 2 posts that I recently wrote on related topics. The first is “Incubating new ideas in cities” and the second is “The hard things about retail.”
In the first post, I questioned how cities might be able to encourage and incubate new ideas alongside new development and buck the Jane Jacobian truism that new ideas require old buildings. And in the second post, I expressed my concern for a micro retail condo complex here in Toronto that appears to be struggling.
But maybe that micro retail complex is on to something (just with the wrong tenure: condo instead of rental). Maybe it’s as simple as starting with great urban design and small (affordable) retail spaces.
It seems to be working for Columbia Road in London, Knez Mihailova in Belgrade, and Tower Theater in Los Angeles (the 3 examples that Monocle gives).
Holding Pattern by Sean Arbuthnot on 500px
This afternoon I saw on Twitter that Toronto Police are now starting to crackdown on UberX drivers in the city. The investigation is called “Project Snowball” and they have already charged at least 11 people. The fines are anywhere from $200 to $20,000.
My response on Twitter was the following:
https://twitter.com/donnelly_b/status/582978841083248640
I get that Uber is a highly disruptive company. I’ve written about it many times before. But at the end of the day, this is not just about Uber. This is about a larger shift in the economy.
The buzz term is “sharing economy.” But one of the ways I like to think about it is like so: Facebook doesn’t produce any of its own content, and yet you could define it as a media company. Airbnb doesn’t own any rooms, and yet it is disrupting hotels. Uber doesn’t own any cars or plates, and yet it is disrupting the taxi industry.
What’s happening is that the internet and mobile phones are allowing for peer-to-peer connectivity and more decentralized forms of marketplace supply.
What does that mean?
It means that instead of having a fleet of cars or a centralized hotel building, anyone with an extra car or an extra room (and an internet connection) can plug themselves into the market. And that represents an entirely different cost structure for businesses.
It’s worth noting that prior to Uber, Travis Kalanick founded a peer-to-peer music sharing company called Scour (1998). Its closest equivalent would have been Napster. Remember Napster? This is not a new trend.
That said, I still think we’re at the early stages of this shift. I predict that many other industries will see disruptors similar to Airbnb and Uber. And so when I look at it in this context, I have a hard time believing that fining UberX drivers is the most enlightened way forward.
I believe we should instead be taking a leadership position and trying to figure out how to adapt our rules and regulations to this changing economy. Toronto is not alone in this battle. But we could certainly be the one to lead the way out.