The world-renowned design firm IDEO is known for hiring people described as being “t-shaped.” Here’s a quote from an interview with CEO Tim Brown explaining what that means:

“T-shaped people have two kinds of characteristics, hence the use of the letter “T” to describe them. The vertical stroke of the “T” is a depth of skill that allows them to contribute to the creative process. That can be from any number of different fields: an industrial designer, an architect, a social scientist, a business specialist or a mechanical engineer. The horizontal stroke of the “T” is the disposition for collaboration across disciplines. It is composed of two things. First, empathy. It’s important because it allows people to imagine the problem from another perspective - to stand in somebody else’s shoes. Second, they tend to get very enthusiastic about other people’s disciplines, to the point that they may actually start to practice them. T-shaped people have both depth and breadth in their skills.”

For an interdisciplinary design firm like IDEO, I’m sure you can see why the above would be important. But I also think it’s hugely important for those of us who work in the arena of the built environment.

City building projects don’t get accomplished by individuals, alone, or “I-shaped people” who don’t play well with others. They get accomplished by people with breadth in their skills and by large cohesive teams with vastly different core competencies. The notion of the individual genius is overplayed.

New buildings, for instance, typically involve a coming together of the project team (hugely diverse in and of itself), the city, the community, and other stakeholders. You can try and bully your way through that process or you can try and navigate through with empathy.

Based on the tremendous success of firms like IDEO, one could certainly argue that creativity and innovation seem to thrive more on empathy.

Following the lead of San Francisco, a new non-profit, member-supported organization for New York tech companies has just launched. It’s called Tech:NYC. Here are their goals, taken from this blog post:

Tech:NYC’s primary goals are to support the growth of the technology sector in New York City, to increase civic engagement by leaders of the New York tech community, and advocate for policies that will attract tech talent, jobs, and opportunity to NYC.

Tech:NYC will advocate for policies that: 1) underscore a regulatory environment that supports the growth of technology companies and technology talent in NYC; 2) promote inclusivity; and 3) ensure access for all New Yorkers to connectivity, technology tools, and training.

What makes something like this important is that many public policy issues are now rooted in the tech sector. Think about all the debate regarding ride-sharing, home-sharing, drone regulation, contract employees, and so on.

But what is also clear is that many cities are struggling to deal with these issues. As I’ve argued before, just saying no to innovation that doesn’t fit neatly into our currently regulatory boxes is often shortsighted.