"Very little remarkable comes out of bureaucracies for a simple reason. The members of the bureaucracy seek to be beyond reproach. Reproach is their nightmare, their enemy, the thing to avoid at all costs. And the remarkable feels like a risk." --Seth Godin

I went into the office yesterday to sign some documents (they had to be originals) that I have been working on finalizing for the last 6-7 months. I'm not going to share what the documents were or who was involved, but I will say that it took the entire 6-7 months to get two lines added to the agreement. No other changes. Just the addition of two lines -- okay, it was more like a line and a half. On the one hand, I am horrified that such simple things can take so long in the hands of bureaucracy. On the other hand, this is not an outlying situation.

I say this not to bitch, but to instead make a case for the remarkable. As I was signing the documents yesterday, I couldn't help but think of the writing of Seth Godin and quotes like the one at the top of this post (which is from a post called "Bureaucracy = death"). Because one of the professional goals that I have set for myself is to always strive to create things that are remarkable. I want people to look at whatever the thing might be and think to themselves, "yeah, this is extraordinary."

But here's the thing about remarkability. It lives on the edges. It's by definition not ordinary. It is extra-ordinary. And so there's risk. Maybe it won't work. But you know, that's okay. It also thrives on novelty. You have to be the first and you have to be the best. Because when it does work, it'll very quickly become the ordinary. But this too is okay because it's how the world moves forward. Remarkability is not a one time event, it is something that is continuous.

That we have organizations with cultures and processes that systematically eschew the remarkable makes me sad.

Before bed last night, I came across this New Yorker article from 2016 that I thought was fascinating and broadly useful for both life and business. In it, Maria Konnikova talks about how people learn to become resilient. And she starts by citing the work of a developmental psychologist and clinician who spent decades studying why some people seem to manage stress and trauma far better than others. Here is an excerpt talking about why that might be the case:

From a young age, resilient children tended to “meet the world on their own terms.” They were autonomous and independent, would seek out new experiences, and had a “positive social orientation.” “Though not especially gifted, these children used whatever skills they had effectively,” Werner wrote. Perhaps most importantly, the resilient children had what psychologists call an “internal locus of control”: they believed that they, and not their circumstances, affected their achievements. The resilient children saw themselves as the orchestrators of their own fates. In fact, on a scale that measured locus of control, they scored more than two standard deviations away from the standardization group.

It immediately reminded me of something that Steve Jobs once said in an interview back when more people wore buttoned up jean shirts. His comment was that one of the most powerful things you can learn in life is that much of what surrounds us was created by people who are no smarter than us. His point being that everything can be altered. We all have that ability. We are "orchestrators of our own fate."

The article goes on to argue that one of the ways we can exhibit a strong internal locus of control is by learning to view and respond to situations in a productive way. Put differently, whether or not we are subjected to shitty experiences matters less than how we ultimately react to and view those shitty experiences. If you can reframe and place in positive terms, then you can reduce any perceived stresses and become more resilient.

The good news is that, supposedly, these are skills that can be learned. So if this topic is at all interesting, I would encourage you to check out the full article. It certainly caught my attention before bed last night.

"Very little remarkable comes out of bureaucracies for a simple reason. The members of the bureaucracy seek to be beyond reproach. Reproach is their nightmare, their enemy, the thing to avoid at all costs. And the remarkable feels like a risk." --Seth Godin

I went into the office yesterday to sign some documents (they had to be originals) that I have been working on finalizing for the last 6-7 months. I'm not going to share what the documents were or who was involved, but I will say that it took the entire 6-7 months to get two lines added to the agreement. No other changes. Just the addition of two lines -- okay, it was more like a line and a half. On the one hand, I am horrified that such simple things can take so long in the hands of bureaucracy. On the other hand, this is not an outlying situation.

I say this not to bitch, but to instead make a case for the remarkable. As I was signing the documents yesterday, I couldn't help but think of the writing of Seth Godin and quotes like the one at the top of this post (which is from a post called "Bureaucracy = death"). Because one of the professional goals that I have set for myself is to always strive to create things that are remarkable. I want people to look at whatever the thing might be and think to themselves, "yeah, this is extraordinary."

But here's the thing about remarkability. It lives on the edges. It's by definition not ordinary. It is extra-ordinary. And so there's risk. Maybe it won't work. But you know, that's okay. It also thrives on novelty. You have to be the first and you have to be the best. Because when it does work, it'll very quickly become the ordinary. But this too is okay because it's how the world moves forward. Remarkability is not a one time event, it is something that is continuous.

That we have organizations with cultures and processes that systematically eschew the remarkable makes me sad.

Before bed last night, I came across this New Yorker article from 2016 that I thought was fascinating and broadly useful for both life and business. In it, Maria Konnikova talks about how people learn to become resilient. And she starts by citing the work of a developmental psychologist and clinician who spent decades studying why some people seem to manage stress and trauma far better than others. Here is an excerpt talking about why that might be the case:

From a young age, resilient children tended to “meet the world on their own terms.” They were autonomous and independent, would seek out new experiences, and had a “positive social orientation.” “Though not especially gifted, these children used whatever skills they had effectively,” Werner wrote. Perhaps most importantly, the resilient children had what psychologists call an “internal locus of control”: they believed that they, and not their circumstances, affected their achievements. The resilient children saw themselves as the orchestrators of their own fates. In fact, on a scale that measured locus of control, they scored more than two standard deviations away from the standardization group.

It immediately reminded me of something that Steve Jobs once said in an interview back when more people wore buttoned up jean shirts. His comment was that one of the most powerful things you can learn in life is that much of what surrounds us was created by people who are no smarter than us. His point being that everything can be altered. We all have that ability. We are "orchestrators of our own fate."

The article goes on to argue that one of the ways we can exhibit a strong internal locus of control is by learning to view and respond to situations in a productive way. Put differently, whether or not we are subjected to shitty experiences matters less than how we ultimately react to and view those shitty experiences. If you can reframe and place in positive terms, then you can reduce any perceived stresses and become more resilient.

The good news is that, supposedly, these are skills that can be learned. So if this topic is at all interesting, I would encourage you to check out the full article. It certainly caught my attention before bed last night.