This week, the largest publicly traded company in Canada by market capitalization — the Royal Bank of Canada — told its employees to return to the office at least four days a week starting this fall (you know, once the summer is over). This is a first among Canada's largest banks, but it's still more timid than what US banks have been doing. JPMorgan Chase, for instance, asked its employees at the start of this year to return to the office 5 days a week. Goldman Sachs did the same way back in March 2022. And when people weren't doing it, they sent reminders.
Since at least 2023, RBC has been saying that remote work is hurting productivity. And if that is true, then this is an imperative. Of course, it's also a positive thing for cities. In-office work is a centralizing force. But the really important thing to be focused on here is productivity. Canada has an existential productivity crisis. We used to closely track the US, until we didn't. From 2001 to 2021, the US saw its labor productivity grow at roughly 2% per year. In Canada, our growth rate fell to 0.9% per year, which is why this chart from Statistics Canada looks the way it does.

What this suggests is that the Canadian economy has not yet entered the 21st century. We haven't innovated enough. We aren't commercializing enough of our research. We aren't taking enough risks and funding new ideas. We aren't starting enough big new companies (despite being smart and highly educated). And I would argue that we over-indexed on housing and construction. And I say this last point as a real estate developer! Though it's not as self-sabotaging as it may seem. Developers need a strong macro environment in which to build into. You can't grow a robust economy by just building housing.
Now, I don't know if any of these things will absolutely require people to be in an office 5 days a week. Maybe hybrid is enough. Productivity isn't perfectly correlated with in-office work from what I can tell. But I do know that for Canada to enter the 21st century it's going to require hard work, a culture of greater risk taking, more innovation and entrepreneurship, and a relentless desire to out-compete the rest of the world. The goal is to be the best, or at least it damn well should be. But for this to happen, I do believe that, broadly speaking, it will demand more, not less, time together with people.
Cover photo by Annie Spratt on Unsplash


Let's check in on office utilization (in Toronto). The last time we talked about this was in April. At that time, the average weekly utilization figure was 63%. The peak day -- Wednesday -- was 73%. And the low day -- Friday -- was 40%. Today, well as of September 15, these numbers are now 69%, 79%, and 39%, respectively (see above chart). So we continue to climb. The only slight downward trend is Fridays. People don't like coming into the office on Fridays. Still, the average is up 6% over the span of about 6 months. This makes you continue to wonder: When does this level off? I also don't know what this index looked like before 2020. Are we back, or not yet?
This is an interesting article from Brookings that talks about the "myths of converting offices into housing." What I especially like about the article is that it's nuanced, and it directly addresses many of the myths that currently surround offices. The first one is that "offices are over."
Regular readers of this blog will know that I don't agree with this. And the article provides some good data points to support this:
Office utilization may be below pre-pandemic levels in many cities, but the data suggests that we have not yet hit a plateau. Utilization rates continue to increase, albeit gradually. So if we are to be more precise here, it's not that some people will never return to the office, it's just that it's taking longer than I think many people expected.
That said, this is not the case in all cities. Downtown Salt Lake City, as we have talked about before, is the busiest it has ever been. Similarly, ridership on the Utah Transit Authority network is up 26% from pre-pandemic levels.
Europe is generally ahead of North America with utilization rates in the 70-90% range, according to JLL. And Asia is even further ahead with rates in the 80-110% range. Meaning that, similar to downtown Salt Lake City, there are (many?) cities in Asia where more people are in the office today compared to in 2019.
So I would not be so quick to claim that "offices are over."
For the full article, click here.
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