One of my favorite development projects going up in Toronto right now is the Pier 27 complex at the base of Yonge Street.

What I love about it is that it’s trying something different. The two sky bridges that sit atop the two phases—currently under construction—are going to create a remarkable new focal point along the waterfront. It’s not just another condo.

And as I watch the buildings go up, I’ve also been impressed by the materials used on the project. In particular the curtain wall (glazing) system used on the eastern most buildings. It’s a clear glass installation with white accent pieces. It’s beautiful. Here are a few photos.

But as much as I love this project, it’s been slow moving. This project, like many others in the city, has been subject to a number of delays. They went to market in 2006-2007 and occupancy isn’t expected until next year—a good 7 years later.

But more than the issue of time, my real concern is the lack of transparency. Why was it delayed? Were sales slow? Were there dewatering issues being on reclaimed land along the waterfront? Was the soil contaminated? As a consumer, it’s frustrating being in the dark.

I do, however, acknowledge that this is a larger issue facing the real estate industry. We’re certainly not known for radical transparency. We’re a closed and insular industry. But over time I do believe that will change. It’s inevitable. And the best thing you can do today—as an organization or as an individual—is to embrace it.

Full disclosure: I have a vested interest in this project and I’m currently having a fight with the developer over a small amendment I would like to make to the agreement of purchase and sale. They have been unwilling to cooperate.

I just read an interesting chapter from Tim Smith’s book, "Pricing Strategy: Setting Price Levels, Managing Price Discounts and Establishing Price Structures." It’s Chapter 5: Psychological Influences on Price Sensitivity.

The chapter covers a number of pricing phenomenons, such as why prices ending in .99 tend to convey a discount and why whole prices ending in 0 tend to speak more to quality. It’s for this reason that art work is typically priced using simple round numbers.

But one of most interesting theories from the chapter is that of Prospect Theory. Not only because of its impact on pricing strategies, but because, I think, it also applies to the real estate development business.

Prospect Theory essentially describes the way people make decisions in the face of uncertainty. The two big takeaways for me are (1) that potential losses carry more weight than potential gains and (2) that both losses and gains experience diminishing returns.

What this effectively means is that people, when faced with risk, tend to focus more on the negatives, and the potential losses, than on the positives. This means that the gains just can’t match the losses, they have to be significantly greater if you’re going to inspire action (a purchasing decision, a change in behaviour, or whatever).

The second point basically means that these gains and losses become muted after a certain point. If you hit someone with enough of either, eventually they reach a point where they become desensitized in a way. Each additional amount of gain or loss produces less and less impact.

Besides the obvious point of making sure that your product or service results in lots of gain for your customer, there are a couple of other things you can do to respond to this theory.

The first is to “bundle losses” and “unbundle gains”. In other words, hit people with all the losses at once and then spread out the gains. What this does is maximize the psychological perception of gains and minimize the perception of losses because, remember, after a while people start to discount the losses.

The other thing you can do is transfer losses, which is often just the cost itself, from direct to indirect. Big box stores, as an example, are great at this. They offer low prices (a direct cost) in exchange for greater indirect costs: higher transportation costs to the user, greater environmental impact, and so on. Studies show that people feel direct costs much more than indirect costs.

There are a bunch of things you can do based on this theory, but again, one of the most fascinating things for me was how it also applies to the real estate industry. There’s a well known acronym in the industry called NIMBY. It stands for Not In My Back Yard, and it’s used pejoratively to refer to people who oppose development in their community.

However, if you look at NIMBY’ism through the lens of Prospect Theory, you realize that it’s almost an innate human reaction. Development and construction is disruptive and the end result is change in somebody’s community. And I suspect that most residents view it as a risky and uncertain situation. Therefore, it’s no wonder that they’re first reaction is opposition. They’re weighing the potential losses more than the potential gains.

So maybe we developers just need to apply a little Prospect Theory. We need to get better at producing and communicating gains.

I was reading Novae Res Urbis this morning and they had a piece on the 3 tower Mirvish + Gehry proposal in Toronto’s Entertainment District. It was talking about David Mirvish’s “sales pitch” to the Empire Club of Canada this week, an attempt to help overcome the criticism around the design, height and overall density of the project. The article ended by saying that the developer will be appealing to the OMB this January.

I know that I’m probably biased in this matter, but I fail to understand the concern around height and density - particularly since the site is 2 blocks from a subway station. Why are we - citizens and policy makers - so obsessed with building height? Good architecture and urban design involves a lot more than the number of floors. Can we not have more sophisticated conversations about built form rather than fixating ourselves on building height?

Secondly, whenever a building gets proposed in Toronto that attempts to, literally, step outside of the box it gets pegged as controversial. Take, for example, the Royal Ontario Museum by Daniel Libeskind. When people used to ask me what I thought of the crystal addition, I used to say that I was a fan simply because it was pissing off so many people. Love it or hate it, it’s architecture. The same can’t be said for a lot of the other stuff going up in this city. Why doesn’t mediocrity invoke the same response? It should.

So my issue is that we seem to be far more comfortable accepting banality than we are with accepting bold new changes like the Mirvish + Gehry proposal. And frankly, if we could actually pull off three 80+ storey towers, it would be down right impressive in this market. How many cities in the world have a real estate market robust enough to support this scale of development?

But this is not a post of unconditional support. I do have concerns.

I’m concerned that 4 heritage designated properties will need to be destroyed in order for this project to move forward. This makes me wonder: What’s the point of a designation if the building can still be demolished? I’m actually surprised that this topic hasn’t been getting its fair share of attention. Again, we’ve been more interested in talking about building height.

Further west along King Street, I have similar concerns with a development proposal that would demolish “restaurant row.” This a spectacularly successful - albeit touristy - restaurant strip and I would hate to see it go. It’s difficult to create this kind of fine grain retail experience from scratch. 

Now don’t get me wrong, I believe in development. I am a developer, after all. But I don’t believe we should be so quick to erase our history.