In life and business I find that we are often faced with decisions that pit emotion against rationality. What I mean by this is that maybe your ego is telling you to do something. And maybe, as a matter of principle, you know with certainty that you're right. But when you take a step back and think about how that principled decision might play out, you realize that it is probably not the right life or business decision.

In the case of the real estate development business, you might realize that it is not the right decision for the project. And that's really the key question to be asking yourself in this business. What is most beneficial for the project? It is not about what's most beneficial for my ego.

Of course, taking emotion out of the equation can sometimes be difficult. Maybe you feel like you're losing if you give in and don't follow what you think is right. But the truth is that if emotion and rationality don't line up, then you're likely going to have to pick a side. And if you make a bad or the wrong business decision, then you're definitely losing, even if your ego might feel a little better.

I very much enjoyed Ben Horowitz's last book called, The Hard Thing About Hard Things. In fact, five years later, I still find myself going back to it in my mind, particularly the bits about high quality decision making.

So I am looking forward to his latest book about how to create and sustain the kind of business culture that you want. It's called, What You Do Is Who You Are, and that should give you a sense of where this is going.

Here's an excerpt from Ben:

Because your culture is how your company makes decisions when you’re not there. It’s the set of assumptions your employees use to resolve the problems they face every day.

It’s how they behave when no one is looking. If you don’t methodically set your culture, then two-thirds of it will end up being accidental and the rest will be a mistake.

Your culture is who you are. Who you are is not the values you list on the wall. It’s not what you say at an all-hands. It’s not your marketing campaign. It’s not even what you believe.

It’s what you do. What you do is who you are. My new book aims to help you do the things you need to do so you can be who you want to be.

If you'd like to pre-order a copy, you can do that here. 100% of the proceeds will go to anti-recidivism and to Haiti.

Perhaps for obvious reasons, I am interested in how important issues get debated. I have written before about how I think the community engagement process for new developments is largely broken. I think it naturally incents certain kinds of feedback.

Recently, I've been playing around with an online platform called Kialo. They call themselves "an easy to use, yet powerful tool to engage in thoughtful discussion, understand different points of view, and help with collaborative decision-making."

The site works by trying to create a structured hierarchy of pros and cons around debatable questions. You participate by making claims (supported by links). Duplicate claims are neatly grouped together. And unthoughtful suggestions are moderated out.

The UI looks like this (top level question shown):

But you can then drill down into specific claim groupings (note the org chart looking graphic at the top):

I'm not yet convinced that it creates the "collaborative reasoning system" that they are after (maybe because I haven't used it enough). But I do really appreciate the structure and civility that they are trying to introduce to topics that are often vehemently debated.

Are any of you regular users of Kialo?