
How 300,000 commuters built a retail destination
Why retail at Toronto's Union Station was inevitable
Good morning, and welcome back to work and school.
I remember a moment very early on in my development career when I was sitting in a boardroom with dozens of "gray hairs" and the topic of Toronto's Union Station revitalization came up. Specifically, the proposed plan to dig out a new basement and add significant retail throughout the station. This was before construction had started in 2010 and it was considered a rather novel move.
At the time, Union Station was essentially a transit hub with a few ancillary retail offerings like Jugo Juice and Cinnabon (for the good smells). My comment was along the lines of "Finally, more retail, what a great idea," but everyone looked at me like I had three heads. The consensus in the room was, "It'll never work, Brandon." And what was implied was that I just didn't have enough real estate experience to get that.
But what I didn't understand was their reaction. Union Station is the busiest mobility hub in the country. Hundreds of thousands of people pass through it each day. Today, I think the number is somewhere around 300,000 people. This is like the entire population of Markham or Vaughan passing through one building every single day. It's hard to imagine a better anchor than rail. Surely, if you put retail in front of this foot traffic, you'll be able to monetize it!
Fast forward to today.
Over the weekend, Bianca and I took the subway to a Raptors game. As we walked through the concourse, the first thing I said to her was, "I really love what they have done here. Union finally feels like a station fit for a global city like Toronto." It feels grand, there are global retailers like Uniqlo, Shake Shack, Arabica, and many others, and the wayfinding seems to only be getting better. The pathway to Scotiabank Arena felt deliberate — finally.
I have no firsthand experience with the revitalization program or the leasing at Union Station. So I couldn't tell you quantitatively how the stores and restaurants are performing. I also recognize that construction was massively delayed and ran over budget. But anecdotally, I can say that you do have to wait a long time for a burger from Shake Shack, even late at night. The place is always busy.
Union Station seems well on its way to being a commercial success, and it seems to be establishing itself not only as a mixed-use rail hub, but as a destination in downtown Toronto. If any of you have firsthand experience, please drop a comment below.
Cover photo from Toronto Union

We completed and started renting Parkview Mountain House in Park City, Utah about a year ago. Construction took slightly longer than we had initially scheduled, but we finished construction under budget, which is always a good thing. Getting our building permits was easier than expected (thank you, Summit County) and closing them out involved as much back and forth as you would expect for a challenging mountain site. I would happily build another project in Park City.
Some of our greatest challenges happened on the legal and financing side. When we acquired the site, we formed a single-purpose Limited Partnership in Utah that was initially owned by one of Globizen's Canadian corporations, and later with two other partners (another Canadian corporation and a New York LLC).
Limited Liability Companies (LLCs) are very common in the US. They offer a kind of hybrid "sweet spot." They offer the limited liability that comes with corporations, but with the option of having the pass-through taxation you get with Limited Partnerships. However, they don't exist in Canada, and so the legal and tax advice we got was to instead form a Limited Partnership. I'll come back to this later.
The first challenge we had was the seemingly simple task of opening up a bank account for the project LP. Wells Fargo, Chase, and others would not accept a Utah LP owned by a Canadian corporation. Too foreign. Too complicated. We finally managed to get one opened with US Bank, and they've been great, but being Canadian still poses challenges. For example, I can't use their mobile app in Canada. And I can't deposit cheques/checks online without first verifying my mobile number. But I can't verify my mobile number because their system won't send codes to Canadian numbers.
The next hurdle was construction financing. It was frustrating to learn about all of the simple and cost-effective "one-close solutions" available to US entities, but not available to foreign nationals. We could have gotten a great rate, and a construction loan that automatically converts to a permanent facility at substantial completion. Instead, we had to finance construction through a combination of equity, lines of credit, and a private loan. Not ideal, but at least the draws were flexible and easy.
Then came our take-out loan at completion. This proved to be impossible with our legal structure and foreignness. So much so that we ended up having to convert our Utah Limited Partnership to a Limited Liability Company, and become "members" of the LLC personally. This is a clean, common, and widely accepted structure for real estate ownership in the US. But in order to do this, we had to have KPMG advise us on how we could do this without triggering a massive tax liability. We were able to figure that out and close the facility. But our year-end tax filings are going to be a little more complicated this year.
In the end, we overcame the obstacles. But it was certainly challenging, more so than the actual building part I'd say. Every time I mentioned that I was Canadian, I came to expect a pause, where the other person would then need to start processing what to do next. As international as the US is, it feels paradoxically insular when it comes to the things I described in this post. But this is how you gain experience. Now we'll be slightly better prepared for our next US project, whatever that might be.
Note: Nothing in this post should be viewed as legal or financial advice. I'm just sharing our experiences.

Before laneway homes were permitted as-of-right in Toronto, many people couldn't imagine them being a viable housing solution, let alone a desirable housing solution. I vividly remember some critics arguing that only people of questionable moral fiber would want to live in a laneway. Toronto's laneways were only suitable for garages, cars, graffiti, and degenerates, apparently.
If you're a longtime reader of this blog you'll know that I've always felt differently. In 2014, I wrote a post calling laneway homes the new loft. And in 2021, after Mackay Laneway House was finished, I wrote that "slowly but surely, we will start to think of our lanes not as back of house, but as front of house." I went on to surmise that, one day, our laneways could even become the more desirable side of a property.
I was reminded of this prognostication earlier this week when a friend of mine, who is very active in the multiplex space, was touring me through one of his construction sites. What struck me is that he said that on every single one of his projects, the highest-grossing suite is always the laneway or garden suite. It commands the highest rent and it's what gets the most showings.
This, of course, makes sense. It's a standalone structure, whereas the other homes in a multiplex building are not. And if you have the site area to do two storeys, these suites can become relatively large — oftentimes between 1,200 and 1,400 sf. Laneways are also intimate and largely pedestrian-oriented streets, so a nice place to live.
But there's some hindsight bias in this obviousness. It wasn't that long ago that most Torontonians couldn't imagine a "house fitting behind a house." It was an unthinkable solution that would ruin the character of our low-rise neighborhoods. Now we have planning policies that not only allow them, but that are, in a way, promoting an inversion in the way our low-rise neighborhoods function.
Toronto's policies allow up to six suites on the "front" of certain properties, plus a laneway or garden suite at the "back," for a total of 7 suites. The effect is that an entirely new single-family house layer is today getting built on our laneways. An alternative way to think about this is that it's like taking an existing single-family house, pushing it to the back, and then building a small "houseplex" in the front.
Ironically, all of these policies were born out of a deep desire to not change the character of existing neighborhoods. It's why no one would dare call these six-unit structures anything resembling an apartment. They are house-plexes, which are just like single-family houses, but with an added plex in the name. Nothing out of the ordinary to see here.
But our neighborhoods are changing and they will continue to change. The market is already speaking in terms of which new homes it finds most desirable. And in the end, that's a good thing. Change and evolution are features, not bugs, of cities. When Toronto stops growing and adapting, that's when we need to start worrying.
Back in 2014, I compared laneway housing to lofts because of the latter's origin story. When manufacturing began to leave cities and warehouses started to get converted to apartments, they were viewed as dangerous, illegal misuses of commercial spaces. It was housing that no respectable middle-class person would want to live in.
Then the opposite became true. Loft living became a symbol of urban cool, so much so that every new apartment somehow became a "loft." I'm not suggesting that Toronto's laneway suites are about to stage a global takeover in quite the same way, but some 11 years later, I do think it's following the same arc of desirability. The things we desire aren't as enshrined as they may seem.
Cover photo by Nikhil Mitra on Unsplash