I take the UP Express train into the office every day (here in Toronto). This is a rail service that we have spoken about many times over the years on this blog.
It started as an airport link that was too expensive, but was then repriced so that more people would use it, and use it locally. It is now widely used by people like me. I don't know the exact split, but in the mornings, it feels like majority commuters.
Then on Monday of this week, the province announced that local service would be reduced from every 15 minutes to every 30 minutes. Supposedly this was in order to improve service between downtown and Pearson airport.
Commuters immediately reacted. In fact, while riding the train on Tuesday morning, there was quite literally a guy beside me on the phone trying to complain to his local city councillor and MPP. A petition was also started on Monday that, at the time of writing this post, had close to 6,000 supporters.
And then -- some 24 hours after the initial announcement -- the Minister of Transportation announced that the province would be walking back this service change and that he had "directed Metrolinx to not proceed." Boom.
As a daily rider, this selfishly makes me happy. But more importantly, I think it, once again, shows how quickly voices can get amplified in today's world and how important good regional express rail is to our city. Clearly we need more of this!
Sadly, it probably also shows that some people have no idea how lines like these are actually getting used. I have to believe that if anyone had looked closely at ridership and the split between local/airport, that this decision wouldn't have been made in the first place.
It’s about 6:30 am on new year’s eve day and I’ve been awake since around 4:00 am because of jet lag. I initially resisted, but now I am up and starting my day.
The coffee shop downstairs doesn’t open for another hour so this is coming to you live from my surprisingly spacious hotel room. (I’ve been in far smaller both here in Hong Kong and in New York.) There’s a wide array of teas available in this room, but sadly no coffee. I could go for a coffee right now.
I took the express train in from the airport last night, which is what I did the last time I was in Hong Kong over a decade ago. It takes just over 20 minutes and it is a great way to get into Central. It immediately signals to you that this city thinks and cares about efficiency.
The experience of landing and getting into a city is an important, but often neglected, consideration. For many people this is their first impression of a place and so it only makes sense to pay attention to it.
Think of it like fine dining. Most nice restaurants will greet you at the front, take your coat, and show you to your table. Few expect you to come in the backdoor and wander bewildered through the kitchen. But that’s what some cities ask you to do after you land.
Come to think of it, I left Toronto aboard our own airport express train. That’s standard practice for me. And so I started and ended my 2-day journey on efficient rail. I’m good with that.
Before signing off for today, I would like to apologize for missing yesterday’s post. I was in the air for over 19 hours without internet. I also didn’t have much to say. As always, you should expect me to show up here every day. But expect more travel-related posts over the next week to go along with my Instagram posts.
I would also like to point you toward this tweet storm by Shawn Micallef (discovered during jet lag haze). Please do me a favor and check it out. It is a hilariously accurate satire about many of the city building challenges that cities face today, told by way of a miniature “Dickens Village.”
Mildly proud of the “Dickens Village” I set up. Mom collected in 90s. Is like Victorian London ceramic Sim City. pic.twitter.com/TPEVKT8GJA
— Shawn Micallef (@shawnmicallef)
https://platform.twitter.com/widgets.js
And with that, I wish you all a happy new year. See you on the other side. Bring on 2018.
Photo: Night shot of Gloucester Road from pedestrian overpass
I am a big fan of the UP Express train that runs from downtown Toronto to Pearson Airport.
I love the station architecture, the branding and identity, the trains themselves (with wifi), and the local retailers they house at Union. I also happen to live a stone’s throw away from the downtown station. So I can go from door to bum in seat within 10 minutes.
But despite all this, it has become clear that something needs to be done to fix the UPX train. Just last weekend a friend of mine and fellow urbanist, who was visiting Toronto from Vancouver, sent me a text message saying: “This UPX train is really nice, but why is it so expensive?”
Indeed, that seems to be the general consensus. Here is the opening paragraph from a recent Globe Editorial article:
Toronto’s high-end airport express train is a failure. A city that urgently needs better transit has been saddled with a deluxe boutique rail service that cost $456-million to build and runs nearly empty, 19 ½ hours a day.
So today I thought we could collectively brainstorm some ideas for how Metrolinx – the public agency that operates the train – should address this issue.
I’ll start by sharing my thoughts as a rider and then, hopefully, you all will share yours in the comment section below. I know that there are people from Metrolinx who subscribe to this blog, so I am sure your feedback will get through to them.
My thoughts are twofold. Like many others, I think the pricing is off. But at the same time, I think there should be a focus on enhancing the value proposition of the service.
Bur first, let’s talk about price.
At the time of writing this, a one-way trip from Union Station to Pearson Airport on the UPX is $27.50. If you happen to have a PRESTO card, it’s $19.
The alternative for many is probably a taxi. So let’s also look at some Uber fare estimates. For someone like me leaving the St. Lawrence Market area, I’m looking at $25.92 with UberPOOL (meaning I’m sharing the car with 1-2 other people) or $37.03 if I insist on riding solo.
Against the non-PRESTO fare, UberPOOL is a cheaper option and it’s door-to-door service. Against the PRESTO fare, UPX is potentially $6.92 cheaper. But if you’re someone who has to take the subway to the UPX station, then it’s only $3.67 cheaper (add $3.25 for the subway) and it’s not door-to-door service. So for the vast majority of people, I suspect that UberPOOL would win out in this particular scenario.
If you happen to be traveling with someone, then UberPOOL and UberX are probably going to be cheaper no matter how you slice it. And again, you’re getting door-to-door service. So I think the consensus is right: fares need to come down.
But I don’t think Metrolinx should be solely focused on price. They should also be thinking about ways to create additional values for riders.
One of my favorite travel experiences is that of Hong Kong’s airport train. There, they have airline check-in counters in the city so you can collect your boarding pass and check your baggage up to a day before your actual flight. This is a huge value add because it means you can check out of your hotel, liberate yourself of your luggage, and spend the day in the city before leaving on the train to catch your flight. You can’t do that with an Uber. And lugging bags around a busy city, sucks.
My point with all of this is simply that you can’t expect people to pay more or roughly the same, if they are not getting additional value. And right now, the train isn’t door-to-door and taxis are. (Though, the train has a travel time advantage during peak times.) So you either make it cheaper or you create additional value. Or, you do some combination of the two, which is where my head is at.
What are your thoughts? Please respond in the comments below so all the feedback is public. Thanks.