I have a copy of Monocle's Guide to Hotels, Inns and Hideaways sitting on my desk and I love flipping through it. There's something magical about a great hotel. Part of that magic is intrinsic -- it's just a good hotel. And part of it is the fact that we're probably all a bit more open to new experiences when we travel. Our mindset changes.
On the first of January, I wrote (briefly) about two recent experiences where I was no longer required to interact with a person in order to check into a hotel. It was all done electronically. Some of you followed up and asked: "Do you think this is a good thing? Don't you miss the human connection?"
My response was that I think it is inevitable. There is a long history of technology/automation replacing human jobs. We used to have elevator operators. Now we don't. We used to have people shoveling coal into furnaces. Now we don't. And I think that's okay. We created different jobs. The same is likely to happen with Uber/Lyft drivers.
At the same time, our need for human connections isn't going away. One of the best features of a great hotel is the bar. Whether it's sitting at the bar and talking with the bartender or meeting someone new, those moments of interaction will always remain precious.


