Surface Magazine just republished this 2016 interview with Arne Sorenson. Sorenson was CEO of Marriott, but sadly passed away this week after a battle with pancreatic cancer.
One of the questions he was asked in the interview was about the rise of Airbnb. This is how he responded:
"It’s fascinating. I hope we’re not as exposed to this as the taxi industry is right now. Taxis in many cities are awful and hard to find. So here comes Uber with a better product. In the hotel business, I still think we can deliver better service, so we don’t have quite the same risk. Airbnb is fascinating. Increasingly, it’s less personal, and there are more dedicated units. The more they get into that space, they become a competitor. The story isn’t over, but we’re set up to compete well."
Taxis were awful and that business model is done for good. But how do Sorenson's comments about Airbnb hold up today?
Marriott ended up launching its own home sharing platform in 2019, but it's comparatively small as I understand it. There are also no shortage of